Avocalo
Support
Last updated: May 24, 2026
Contact
Need help with Avocalo, food scanning, profile setup, Activity, or data deletion? Email support@avocalo.gramapps.com.
What to include
Please include your device model, iOS version, Avocalo version if known, what you were trying to do, what happened, and any error message you saw. Do not send sensitive medical details.
Camera permission
Avocalo needs camera access to scan meals. If the camera does not open, check iOS Settings > Avocalo > Camera and allow access, then reopen the app.
Scan failed or no food detected
Center the meal in the frame, use good lighting, and make sure food or drink is clearly visible. Avocalo may reject photos that do not clearly show food.
Inaccurate nutrition estimate
AI nutrition values are estimates from a photo. Hidden ingredients, sauces, portion size, and packaging can change the result. Use the estimate as a logging aid, not as medical or dietary advice.
Deleting data
Use Profile > Delete my data to remove your profile and scan history. If deletion fails or you need help, contact support@avocalo.gramapps.com. More details are available on the Account Deletion page.
Friend UID and Activity
Friend requests use the 9-digit Avocalo UID shown in Profile. If Activity is empty, your friends may not have accepted your request or may not have logged scans yet.